FAQ

1. How do I place an order for a personalized product?

Once you've completed your order, go to Personalized and completed all required fields such as Order number, SKU, and URL

For any item you want to add music via QR or Bar Code of your media provider, such as YouTube or Spotify, please include the URL of the Song/Video you wish be played to via our provided form.

4. Recommended Size and Resolution

• Resolution (PPI - Pixels Per Inch): It is recommended to use a resolution of 300 PPI for clear and detailed printing. This is particularly important for fine details in the design.

• Image Size:

  • For a full-size print (such as a large image on the front of a shirt), the recommended size is at least 12 x 16 inches (3000 x 4000 pixels at 300 PPI).

  • For smaller prints, such as logos or designs on the chest, the size can vary, but ensure that the resolution remains at 300 PPI to avoid a blurry or pixelated image.

Pixel Size Calculation

To calculate the pixel size based on the desired physical dimensions, use the formula:

Pixel Size = Size in Inches × Resolution (PPI)

For example, for a design to be printed at 10 x 12 inches:

• Width: 10 inches × 300 PPI = 3000 pixels

• Height: 12 inches × 300 PPI = 3600 pixels

Additional Considerations

• File Format: Use file formats that preserve image quality, such as PNG or TIFF. Avoid formats that may lose quality due to compression, such as JPEG, if the image needs to remain high resolution.

• Color Space: Ensure that your design is in the CMYK color space, as it is the standard for printing, while RGB is for digital screens.

• Bleed: If your design extends to the edge of the print, consider adding an additional margin (bleed) of approximately 0.125 to 0.25 inches to avoid unwanted white edges after trimming.

These recommendations will help ensure that your design looks professional and attractive when printed on shirts.

9. What Are Cookies?

Cookies are small text files placed on your device by a website that you visit. They are used to make websites work or work more efficiently, as well as to provide reporting information. Cookies cannot run programs or deliver viruses to your computer. Cookies are unique to your device and can only be read by the web server in the domain that issued the cookie to you.

9.1. How We Use Cookies

We use cookies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies allow us to:

• Remember your preferences and settings for future visits.

• Improve the functionality of our website by understanding how users interact with it.

• Provide targeted advertisements based on your interests.

9.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are typically set in response to actions made by you, such as setting your privacy preferences or filling out forms.

• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information. This helps us improve the performance and design of our site.

• Functional Cookies: These cookies allow the website to provide enhanced functionality and personalization, such as remembering your login details or language preferences.

• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

9.3 Your Cookie Choices

• Managing Cookies: You can control and manage cookies through your browser settings. Most web browsers allow you to refuse cookies or delete cookies that have already been set. Please refer to your browser’s help section for instructions on how to manage cookies.

• Opt-Out: If you prefer not to accept cookies, you may still use our website, but some features and services may not work properly. For more information about how to opt-out of cookies, visit this link.

9.4 Third-Party Cookies

Our website may include content from third-party services (e.g., video players, social media plugins) which may set cookies on your device. These cookies are not controlled by us. Please check the respective third-party's privacy policies for more information.

9.5 Changes to Our Cookie Policy

We may update our cookie policy from time to time to reflect changes in technology, legal requirements, or business practices. Any updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about our use of cookies or our cookie policy, please contact us at info@mydreamcrafter.com.

2. How do I send a photo for a personalized product?

For personalized products that require a photo, please ensure the photo meets the following criteria:

• Resolution: The image should be at least 300 DPI (dots per inch) for high quality. Images with a resolution of 1000x1000 pixels or higher are preferred.

• Quality: Ensure the photo is clear and well-lit. Avoid images that are blurry or pixelated.

• Size: The file size should be no larger than 10MB to ensure smooth processing.

To send your photo, email it to customize@mydreamcrafter.com. Please include your order number and any specific instructions for how you would like the photo to be used.

3. How can I check the quality and resolution of my image?

You can check the quality and resolution of your image by:

• Zooming In: Open the image on your computer and zoom in. If the image becomes blurry or pixelated, it may be of low resolution.

• Checking Image Properties: Right-click on the image file and select “Properties” (Windows) or “Get Info” (Mac). Under the “Details” or “More Info” tab, you can find the image's resolution and dimensions.

5. How can I check the quality and resolution of my image?

You can check the quality and resolution of your image by:

• Zooming In: Open the image on your computer and zoom in. If the image becomes blurry or pixelated, it may be of low resolution.

• Checking Image Properties: Right-click on the image file and select “Properties” (Windows) or “Get Info” (Mac). Under the “Details” or “More Info” tab, you can find the image's resolution and dimensions.

6. When will I receive my order?

Shipping times will be confirmed once we receive your order. We will notify you of the estimated delivery date based on your location and the shipping method selected at checkout. Processing times may vary depending on the complexity of your customizations.

7. What is your return policy?

• Custom Products: Due to the personalized nature of custom products, returns or exchanges are generally not accepted unless the item is defective or incorrect. Please contact via our provided form. if you have any issues with your order.

8. How can I contact customer support?

For any questions or issues related to your order, please contact our customer support team via our provided form. We are here to assist you and ensure your satisfaction.